CargoOps Global is a global freight operations back-office support company established to support Australian freight forwarders with reliable, scalable and cost-efficient back-office solutions.
Our operational foundation is built on more than 10 years of freight processing experience within our team — with particular expertise in shipments moving between Australia and China. Our goal is to operate as a seamless extension of your freight operations team.
Our team's freight operations experience is focused on Australia–China and China–Australia shipments.
We support the documentation, administration, tracking and coordination behind international freight movements through ports across both countries — subject to each client's shipping network, systems and agreed scope.
Export booking administration, shipping instructions, draft B/L and AWB checks, pre-alerts and departure monitoring.
Import job setup, commercial document checks, arrival notices, agent coordination and delivery follow-up.
FCL, LCL and air freight through major gateways and other ports served by your carriers and agents. No physical offices at each port are implied.
The administrative and operational work that keeps international shipments moving — handled inside your systems.
Regulatory boundary. CargoOps Global provides operational and administrative support. Australian customs declarations and other licensed or regulated activities remain with the Australian client or appropriately authorized professionals.
We run the operation from our backend. Your business follows the same shipments in a tracking system that stays on your side.
CargoOps works from a backend dashboard built for freight operations — the desk our team uses to process your files.
Your team gets a tracking system on your side. You see where each shipment stands without working inside our back office.
Anchored in more than 10 years of team processing experience, especially Australia–China trade lane workflows.
Our back-office model adds operational capacity while helping you manage fixed overhead.
Schedules designed around your agreed business-hour requirements and time zone.
We learn your systems and standards, then operate as an extension of your team — not an anonymous vendor.
Specific service levels, security controls and coverage hours are confirmed during contracting and implementation.
Understand your trade lanes, shipment volumes and systems.
Agree task ownership, exclusions, KPIs and escalation points.
Document workflows and validate sample files.
Start with a controlled set of shipments and regular reviews.
Add capacity as performance and demand justify.
A consistent team member focused on your business, shipment files and daily processing requirements.
Defined documentation or admin tasks delivered against agreed capacity, quality checks and turnaround targets.
A scalable group of processors with senior review, training, task allocation and performance reporting.
To help freight forwarders operate more efficiently through accurate documentation, responsive coordination and dependable back-office support.
To become a trusted long-term operations partner to freight forwarding businesses across Australia and the wider Asia-Pacific region.
Whether you need help with import files, export documentation, container tracking or a dedicated operations desk — start with a discovery call.
We recommend a limited-scope pilot with defined success measures and a structured review before expanding the engagement.
A member of our team will reach out within one Australian business day to schedule your discovery call.
